Cloud Support Specialist

Job Details

【JOB TITLE】

16611 Cloud Support Specialist

【RESPONSIBILITIES】

・Provide customers with technical support and incident resolution via proactive communication & customer facing approach for the company’s EDI applications
・Assist the company’s ongoing customer service initiatives and interact with internal groups to facilitate service support & problem resolution
・Maintain a good relationship with customers
・Address customer issues on a timely and quality manner
・Continuously improve SLA to customers

【QUALIFICATIONS】

・Native Japanese speaker with strong English oral and written communication skills
・Degree holder in related discipline with minimum 5 years solid working experience in Service Helpdesk support, preferably with multinational company
・Familiar with EDI / Supply Chain applications highly preferable
・Presentable with well-developed customer facing skills
・Familiar with MS Windows, Unix operating systems and MS office
・Basic knowledge of Networking and Database                                          ・A quick learner, self-motivated and eager to ongoing development

Job application