Patient Operations Manager【Cellular Therapeutics】

Job Details


16757 Patient Operations Manager【Cellular Therapeutics】

【Position Summary】
・This role will serve as the technical operations single point of contact for Apheresis Centers located within the designated region of Japan.
・This role will be based out of the corporate offices in Tokyo, Japan. Travel up to 60% of time
within Japan may be required.
・Be part of the team building a leading edge Clinical and Commercial CAR T Platform that serves our patients with novel CAR T Therapies.

【Key Responsibilities】
・Develop and foster relationships with Apheresis Center Staff for assigned region.
・Work with Clinical and Commercial CAR T teams to establish the apheresis collection footprint to support the clinical trial and commercial site plans for assigned region/country.
・Coordinate with internal teams and collection site staff to ensure all collection site onboarding activities are successfully completed and sites are prepared to perform collections within the required timelines.
・Communicate collection site on-boarding status to Clinical and Commercial teams and develop and execute mitigation plans for any delayed timelines.
・Perform technical site assessments and train collection center staff on the collection requirements and attend site audits as required
・Provide Quality Systems support by participating in deviation activities and impact/investigation assessments for cell collection centers.
・Work with Quality Assurance and other internal business partners to monitor and assess vendor performance and capacity after site launch.
・Manage rollout of process changes to assigned sites.
・Collect VOC (voice of customer) and VOB (voice of business) feedback used for continuous
operations improvement
・Collect and enter data into electronic data management systems
・Represent the department on cross-functional project teams, as requested.
・Comply with applicable SOP’s and regulations.


・Ability to rapidly solve problems and deal with organizational complexity
・Ability to prioritize and complete work with sense of urgency based on criticality
・Medical, scientific and clinical knowledge
・Knowledge of applicable regulations and standards
・High attention to detail skills
・High organization skills with ability to multi-task several tasks in parallel
・Required Undergraduate Degree in Life Sciences or Engineering (Registered Nurse, Biomedical Engineer)
・Required minimum 5 years of experience in a regulated environment either hospital or
・Required written and verbal fluency in Japanese and English

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