The company is looking for an experienced candidate to work with a select group of our Global and National Systems Integrators (SIs) to evolve and optimize their contact center and customer experience practices and service delivery on the company.
As an SI Partner Business Manager, you will help to build/increase our customer satisfaction and adoption through the engagement of our Global and/or National SI partners. Working as a team of two, with a Partner Solution Architect, your goal will be to ensure assigned partners’ ability to position most effectively at the deal level, and to deploy our product reliably, at scale.
＜ROLES AND RESPONSIBILITIES＞
・Collaborate with SI partners to develop deliver market-leading Customer Experience solutions that consist of our services plus ISV solutions and package them with SI professional and managed services
・Work with SI partners to define and execute, or refine existing joint sales and go to market (GTM) programs to ensure maximum customer relevance and channel success
・For assigned SI partners, be an expert of our product and GTM resource, who can relentlessly evangelize key messages and new service features to all constituents/stakeholders within the SIs
・Engage, train, and standardize sales motions across the SI’s field sales organization, channels and end customers to create and drive revenue opportunities for the company
・Foster SI partner delivery of our product and related 1P and 3P services via Managed Service Offerings
・Broker and oversee dialogs between assigned SI partners and the Go-To-Market team and Service Teams to drive and maintain highly constructive working relationships
In this role, you will be responsible for ensuring that your assigned partners are able to position our service most effectively at the deal level, and that they are able to deploy our product reliably, at scale. You need to be able to build credibility quickly with SI partners, offer guidance to SI partner practice teams on process improvements and preferred the company’s sales motions that can be transferred to the partners’ own sales efforts, and articulate value propositions compellingly to all levels of partner management.
・10+ years of consulting or business development experience in the software/technology industry with at least 3 years focus on cloud consulting practices (vs. on-premise)
・Experience in the CX or Contact Center space working with consulting partners to deliver vertical industry specific use cases
・Consistently exceeds quota and key performance metrics, with hands on experience working with Fortune 500 companies
・Presentation skills and the ability to articulate complex concepts to cross functional audiences
・Possess technical acumen, with a demonstrated track record of driving emerging/disruptive technologies
・Ability to think and work creatively to develop unique joint value propositions and integrated solutions within the company and across SI organizations
・Prior experience helping consulting partners and SIs build practices
・Knowledge of different Contact Center offerings and technologies and in-depth understanding of the Customer Experience market
・Prior knowledge of the company and infrastructure technologies, services, and standards.
・Experience working for either a startup or a larger corporation in Contact Center or Customer Experience/Enterprise Software industry
・Proven direct ability to drive meaningful revenue growth within a channel sales organization
・Ability to create and execute joint solution and GTM strategies and tactical plans.
・Demonstrated ability to engage and influence C-level executives
・Meets/exceeds the company’s leadership principles requirements for this role
・Meets/exceeds the company’s functional/technical depth and complexity for this role