Questions related to the registration for job change support services

Q1. Is there a service fee?

A. Please be assured that all job change support services are provided by Apex are free of charge.

Q2. Can I register by phone?

A. We kindly ask that you register for Apex's job change support services by filling out the registration form on the website. For other inquiries, please submit your questions using the form on the Contact Us page.

Q3. Do I need to upload my CV when registering?

A. We ask that you upload your CV when registering so we can introduce the most suitable jobs that match your career background. If you do not have a CV, please provide us with a brief career history in the "Inquiry" section.

Q4. Is it okay to register for job change support services even though I'm not actively considering changing jobs?

A. Yes, many professionals register for job change support services to discuss their career path or to gain information about job opportunities. With the help of Apex, you may discover new companies or possibilities you didn't expect, which helps to expand your future options and knowledge of the market.

Q5. Is it possible for my current employer to find out about my registration?

A. No, your personal information is secure and we will not provide it to any third party without your permission. Also, please be assured that we will not inform any companies of your intention to apply for a job without your consent.

Q6. Is there a referral program that offers rewards?

A. Yes, you and your referral will both get a ¥100,000 Amazon gift card when they find a new job through Apex's Refer a Friend Program. For details, please refer to our Refer a Friend Program.

Q7. How do you manage my personal information?

A. Apex is sincerely committed to the proper handling, management, and maintenance of personal information. For details, please refer to Apex's Privacy Policy.

Q8. How can I terminate the use of the Apex's services?

A. Please contact your consultant or email (contact@apexes.co.jp) to inform us that you wish to terminate the use of our services. We will promptly respond to your request in accordance with our Privacy Policy.

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Questions related to job change support services

Q1. What are job change support services?

A. This service refers to the support by a career consultant for your job change, from career consultation, providing job information, interview coordination and preparation, to back-up services at the time of getting an offer/joining the new company. This service is available for candidates that have registered with Apex.

Q2. Is is possible to choose my consultant?

A. We kindly ask that you register for Apex's job change support services by filling out the registration form on the website. For other inquiries, please submit your questions using the form on the Contact Us page.

Q3. Could you tell me more about the career consultation?

A. First, please let us know about your experience, career history, goals, as well as your reasons for changing jobs. Based on this information, we will make suggestions that will help you with the development of your career. If you wish, we can also introduce job opportunities at this time. After the career consultation, we will contact you with new market information and job opportunities that match your needs.

Q4. Is it okay to have the career consultation online?

A. Yes, we offer both online and offline career consultations.

Q5. When can I schedule a career consultation?

A. We can meet immediately following your registration. The consultation will take about an hour of your time between 9:00 and 19:00 on weekdays. If these times are not convenient for you, we would be happy to accommodate your schedule, so please contact us to discuss availability.

Q6. Is it okay if I do not apply to the jobs that are introduced to me?

A. Of course, there is no pressure to apply. If you feel that the job proposals are not right for you, we encourage you to share your feedback so we can provide better recommendations in the future.

Q7. Will Apex coordinate and schedule job interviews for me?

A. Yes, Apex will work with you and the companies to coordinate and schedule all job interviews. Simply let your consultant know your availability and preferences.

Q8. I am not confident creating an English CV. What should I do?

A. All Japanese Apex consultants are bilingual with business-level English or higher. We will provide you with a template, detailed instructions, and personalized support to prepare an impressive CV in English.

Q9. I am not confident interviewing in English. What should I do?

A. All Japanese Apex consultants are bilingual with business-level English or higher. Your consultant will help you prepare for every step of the job change process to increase your chances of success, from sharing information about the interviewers, identifying expected questions, conducting mock interviews in English, and providing feedback after the interviews.

Q10. If I'm rejected by an employer, can I receive feedback to understand why?

A. Apex consultants work closely with HR and hiring managers at each company, so if you are unfortunately rejected, we can provide feedback on the reasons why you were not able to pass the interview process and how to proceed.

Q11. If I get a job offer, can I leave the negotiation of salary and working conditions to my consultant?

A. Yes, you can. We will negotiate your annual salary, start date, and other contractual conditions on your behalf. We also provide offboarding and onboarding support while transitioning between employers.