Customer Harassment Policy

In recent times, there has been growing societal attention on incidents involving inappropriate behavior toward service staff, including cases reported on trains and in other areas of the service industry. In response, we believe it is important to reaffirm our stance on ensuring a safe and respectful environment for everyone. 

We are committed to fostering meaningful connections between job seekers and employers, thereby generating new value and contributing to the enrichment of society. Constructive feedback is held in the highest regard, and we remain unwavering in our commitment to addressing concerns with diligence and integrity, as part of our continuous pursuit of service excellence.

While we value open communication, abusive language, harassment, or any form of violence will not be tolerated. We take a resolute stance against actions that unjustly disrupt our operations or compromise the physical or psychological well-being of our employees.

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1. Definition of Customer Harassment at Apex

Customer harassment refers to any demand—whether from candidates, clients, or other parties—that is unreasonable in substance or inappropriate in manner, and that adversely affects our working environment or the experience of those we serve.

Examples of behavior considered harassment include, but are not limited to:

• Excessive Demands: Repeated or prolonged requests for services beyond those we customarily provide, or persistent appeals regarding matters that have been explicitly declined.

• Unreasonable Expectations: Demanding levels of service or support from our company or employees that exceed our established service standards.

• Abuse and Intimidation: Any form of violence, verbal abuse, derogatory or insulting remarks, or intimidating behavior directed at our employees.

• Disruptive Conduct: Stalking, lurking, or any other bothersome behavior that causes significant stress or fear to our employees, candidates, or clients.

• Reputational Damage or Obstruction: Acts that damage the reputation of our company or personnel, or impede business operations.

• Disturbance to Others: Any behavior that causes significant disruption or distress to other candidates or clients.

• Unlawful or Unethical Conduct: Dissemination of false information via social media or other channels, or engagement in activities violating laws, public order, or ethical norms.

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2. Our Stance on Addressing Harassment

• If Apexdetermines that an act constitutes customer harassment, we reserve the right to suspend or terminate our services, including recruitment support or client engagement.

• In instances considered especially egregious, we shall escalate the matter to the appropriate authorities—including law enforcement or legal counsel—and pursue stringent measures as warranted.

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3. Our Commitment

• This policy clearly articulates our company’s position, and we ensure that all employees are thoroughly informed and trained on its guiding principles.

• We have established clear channels and procedures for reporting and consulting on harassment incidents, thereby ensuring a robust and supportive response system is firmly in place.